What to do if your package is lost?

If your order tracking shows your package as delivered but you have not received it here are some tips to speedily locating your order:

  1. Check your order details to ensure the correct address was entered when the order was placed.
  2. Check with anyone else who was at the delivery location at the time of delivery and see if they received your package.
  3. If you live at an address where packages are left in a parcel locker or main complex office please check there as well.
  4. Check alternate doors or areas where delivery drivers may have left your package.

Still can't find your package?  Contact us

We will start an investigation and reach out to the carrier to determine where your package is.  We apologize for the inconvenience.  

We may be unable to replace lost packages that are not reported within 3 days of being scanned as delivered.  In His Hands is not responsible for addresses submitted incorrectly.