Returns

In His Hands offers refunds for returned products that are in new condition only.  These items must be in their original and unopened packaging. 

We value the cleanliness of our products for our customers and are not able to offer refunds for items returned which are opened, used, dirty, damaged or otherwise altered from their original condition.

All items must be returned to In His Hands within 90 days of the original purchase date in order to qualify for a refund.  Items returned after 90 days from the original purchase date may not be refunded and will not be returned to the customer.

All refunds will be issued back according to the original payment method used for the order. If this method is not available (such as in the case of payment using a gift certificate or by cash) another method can be used.

The return refund is issued for the original purchase price of the item(s) returned, including any sales tax collected (if applicable).  In His Hands is not able to offer refunds for any of the original shipping cost paid by the customer.  Also, if the order received free shipping the original cost of shipping the order will be deducted from the refund. 

The customer is responsible for return shipping costs back to In His Hands.  In His Hands is not responsible for returned items lost during transit back to us.  If the customer requests a prepaid FedEx Ground label for their order the cost of the label will be deducted from the refund issued. 

Incorrect or defective items

If a wrong or defective item has been sent to you please contact us to arrange for a refund or replacement.  In these cases the customer will not be responsible for any return shipping cost.  

How to start your return

  1. Fill out the return form below

  2. If you are providing your own label please send the items you are returning with packing slip (or a photocopy of it) back to:


In His Hands Birth Supply
Attention: RETURNS
P.O. Box 467
Liberty Hill, TX 78642
(USPS only)

OR

In His Hands Birth Supply
Attention: RETURNS
325 Cole Dr.
Liberty Hill, TX 78642
 
If you are requesting a prepaid label to be deducted from your refund it will be emailed to you and can be printed out and placed over the original label on your box and dropped off at any local UPS Dropoff location or US Postal Service pickup location (depending on the label). 

Please allow 1-5 business days after we have received your return for it to be processed.  You will received an email with the details of your refund once it has been completed.

 

 

 

 

In His Hands reserves the right to refuse to refund an item at our own discretion.  


If you have questions about this policy, please contact us.  Thank you for your business!